GED Test Center Support Lines

Use the following directory to determine which support service will meet your needs.

  • Please note: this support line is for GED® test centers only - do not give this number to your students.
  • Test centers should call 1-866-389-3665 to receive the support they need.

Customer Service Issues: Press 1

Provides help with answering student questions, registering a student, or scheduling a student’s test. Assists testing centers with non-technical student questions about scheduling or checking in students on test day.

Channel (Test Center) Quality: Press 2

Responsible for making sure test centers are working well and meet requirements. Administers candidate surveys and test administrator training and certification program. Informs test centers about policy requirements and quality tips.

Technical Support: Press 3

Provides technical support to test centers. Assists with setting up Pearson VUE Testing System software and technical issues related to downloading, launching and delivering tests.

For a printable reference guide that includes more detail on the functions of each support line option, click here.