Contact Us


For fastest response, chat with our team by clicking the blue icon in the bottom right corner of your screen. 

Monday – Friday, 8am – 5pm CT in the U.S and Canada
Monday – Friday, 2pm – 11pm GMT and 1am – 1pm GMT in Other Countries

Note: do not include social security numbers and/or credit card information when chatting with our Live Chat agents. You cannot schedule, reschedule, or cancel your appointment by live chat.

Common Questions

How do I order my GED diploma and/or transcript? 

Diploma/Certificate - Official document issued by your state upon completion of the GED High School Equivalency requirements

Transcript - Official record of scores received for each GED test subject

Visit our Grads and Transcripts page and follow the directions based on the date and location you achieved your GED high school equivalency.

Where are my test scores?  

Your scores can be found on the 'My Scores' page after logging in.  Scores may take up to 3 business days to process and post to accounts. 

I need help rescheduling or canceling my exam? 

  • Rescheduling your appointment can be easily managed prior to your test appointment. Take action by going to your ‘Appointments’ page.
  • For problems with rescheduling or cancelling your exam please  call GED Testing Service. Explain your situation and an agent will be happy to assist you. 

How do I learn more about online testing? 

Visit our Online Testing page for more information including a short video tutorial! 

What is my cost to test, age requirements and other testing policies? 

Policy questions vary based on the region where you live. Visit our Price & State Rules page and select your state for specific policy related information. 

I have questions about my GED Ready or other online test prep order. 

  • Email for support for test prep products ordered on and GED Marketplace. (Please include your name, order number and a description of the issue).  
  • All available GED Test Prep products, including GED Ready can be found on the ‘Study’ page after logging in. 

For log in issues or other frequently asked questions, visit FAQ Page.

Let's Get You The Info You Need


Scheduling & General Questions

Also, visit our FAQ page to see responses to our most frequently asked questions.

Testing Accommodations

Ordering Transcripts & Diplomas 
Visit our Grads and Transcripts page. Follow prompts based on the year you credentialed or if you are ordering on behalf of someone else.

Online Orders (Support for prep products ordered on and GED Marketplace. Please include your name and order number).

Trademark Usage

Media Relations

Employers Interested In GEDWorks

General Questions for African Region

For faster service, please include your first and last name, email, mailing address, and telephone number as listed in your GED student account.


North and South America
1-877-EXAM-GED (877-392-6433)
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
closed on local holidays.

Preguntas en Español
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
closed on local holidays.

Asia Pacific (APAC) Region
Monday – Friday, GMT/UTC 20:00 - 12:29

Europe, Middle East Region

(toll) +44 (0) 161-855-7440
Monday– Friday, GMT/UTC 09:00 - 17:00

Africa Region

T: +27 (0) 11 083 8844 (Exam Booking Call Center)
T: +27 (0) 11 728 0212  (General Queries)
Monday– Friday, CAT 09:00 - 16:00
Closed on Local Holidays

Office Locations


GED Testing Service - District of Columbia
1850 M Street NW, Suite 540
Washington, D.C. 20036
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GED Testing Service - Minnesota
5601 Green Valley Dr #150
Bloomington, MN 55437
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